Refund policy

 Organethic Pure Care (SG) store (managed by R.A.E Hair Professional Pte.Ltd) allows for returns and exchanges if you've changed your mind about a product. This applies to online purchased only.

All returns and exchanges due to change of mind are subject to a 14-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by R.A.E Hair Professional.
- Your rights under any applicable consumer law are additional to and not affected by R.A.E Hair Professional's return and exchange policy above.

Met all the requirements? 

You can contact our Customer Service Team here include the following details in your enquiry:
- Order Number,
- Name of the Item,
- Reason for return, and
- Item Photo

What if my item was missing, incorrect, damaged, or faulty?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting us so that we can make things better. 
Please also include the following details:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please do not dispose of or throw away any of the items you're writing in about! We may arrange to collect the product.